Olive oil and product conditions of sale
Welcome on FratelliDePalma.it! The web site of our company.
The terms of sale of our extra virgin olive oil and other products are regulated by this agreement. You are kindly requested to read it before sending us a purchase order. We reserve the right to change it in any moment and without notice, giving you always available its revised version in this page. You declare to have read and accepted it by sending an order.
From electronic order form you can choose simply the products you want to buy, specifying for every item the quantity you need. Moreover, you have to communicate your address for the invoice and products delivery.
You will receive a confirmation to your email address, and then a second one in which we will indicate:
-summing-up of your order
-costs of delivery and the expected date of delivery
-essentials for the payment you have chosen
We consider your order pull of when we will receive your payment, or, if you choose cash on delivery, when you’ll receive the second email.
You can choose among these kinds of payment:
-by PayPal the most important way of online payment
-by credit transfer
-to the carrier of Poste Italiane by cash on delivery. In this case to add 3,00 euro to the total.
Payments must be in advance, except for cash on delivery.
The goods you buy will be delivered to the address indicated in your order and travel at risk and peril of the receiver. We use “Poste Italiane” services for our delivery so you can find all details about the costs of this service on www.posteitaliane.it.
For all Italy(parcels up to 30 kg) delivery within 3 days from the date of delivery at 9,10 euro (IVA included). Safe packing charges are included.
Fratelli De Palma Company is not directly responsible for any possible delay due to Poste italiane service.
You can exercise withdrawal right within 10 days from the date of delivery of our goods, sending us a written communication.
The postmark will be the evidence.
We will accept the return of the goods as long as they are intact, and you’ll receive the amount of returned goods except for packing and delivery charges.
GUARANTEE AND ASSISTANCE
The best guarantee for the genuineness of our extra virgin olive oil is the deposit that you find at the bottom of our bottles, as a proof of refining for natural decantation. Anyway, if you want to ask us something about our goods you don’t find in website, for assistance in your orders or any other information you can contact us using the proper page of www.fratellidepalma.com
We ask you your particulars for delivery and invoice in the phase of sending the order. We will use them only for your requests according to n.196,30/06/2003 law on particulars safeguard.
These terms of sale particularly mention n. 70,9/4/2003 law, on information service, such as electronic commerce.